Responsible Gaming

Gamble for entertainment

Gambling involves risk, and losses can occur. Before you play, decide how much time and money you can comfortably spend without affecting your everyday needs, commitments or relationships. Only gamble with money you can afford to lose. Never use money set aside for rent, bills, food, education, savings or other essential expenses.

A win is never guaranteed, and previous results do not predict future results. Games are based on chance or other factors described in their rules. A losing streak does not mean a win is due, and increasing your stake will not improve your chances of recovering losses. Avoid chasing losses by continuing to gamble in an attempt to win back money already lost.

• Set a spending limit before you start and keep to it.
• Set a time limit and take regular breaks away from gambling.
• Keep gambling separate from essential household spending.
• Do not borrow money, use credit or sell belongings to gamble.
• Do not gamble when you are upset, stressed, tired or affected by alcohol or other drugs.
• Treat wins as part of the gambling experience, not as income.
• Keep your account details private and do not allow other people to gamble through your account.

It can help to keep a personal record of deposits, withdrawals, time spent playing and overall results. Reviewing this information can provide a clearer view of your gambling behaviour. If the activity no longer feels affordable, enjoyable or voluntary, stop playing and consider using the account controls and support options available.

Tools to help you stay in control

Account management tools can help you manage your gambling. Depending on the options available to you, you may be able to set deposit, spending or loss limits, set session reminders, take a temporary break or request a longer self-exclusion period. These tools are designed to support your decisions, but they work best when selected before gambling becomes difficult to control.

Limits and cooling-off periods

A limit can restrict the amount you deposit or spend during a selected period. Consider choosing a limit that reflects your entertainment budget rather than the maximum amount you could access. A cooling-off period can give you time away from gambling and reduce the temptation to continue playing. During a break, do not create another account or use someone else’s account to avoid the restriction.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a set period or indefinitely. If you request self-exclusion, access to relevant gambling services may be restricted in accordance with the applicable process. Self-exclusion should be treated seriously. Tell a trusted person about your decision, remove gambling applications or saved payment details where possible, and avoid websites or services that may encourage you to gamble.

If you want to use an account limit, cooling-off period or self-exclusion option, review the responsible gambling features in your account or contact the available support channel. We may need to confirm your identity and understand the restriction you are requesting. Restrictions can differ in how they operate, including when they begin, how long they last and whether they can be changed. Read the information shown before confirming your request.

Recognising gambling harm

Gambling can become harmful when it affects your finances, work, study, health, personal safety or relationships. Harm may develop gradually, and you do not need to wait for a serious crisis before seeking help. If you are concerned about your gambling, stop or take a break and speak with someone you trust.

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or with larger amounts.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Hiding or minimising your gambling from family, friends or colleagues.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Using gambling to escape sadness, anxiety, loneliness, boredom or other difficult feelings.
• Arguing with people close to you because of gambling.
• Neglecting work, study, sleep, health or other responsibilities.
• Attempting to cut back or stop but finding it difficult.
• Feeling guilt, shame, hopelessness or distress after gambling.

One or more of these signs may indicate that additional support would be useful. You can take practical action by stopping play, setting a restriction, telling a trusted person and seeking advice from an independent gambling support service. If gambling has caused urgent financial, emotional or safety concerns, seek appropriate professional or emergency assistance without delay.

Supporting someone else

If you are worried about another person’s gambling, choose a calm time to talk. Focus on the behaviour and its effects rather than blame or judgement. Explain what you have noticed, listen to their concerns and encourage them to seek independent support. You can also seek advice for yourself, as supporting someone affected by gambling can be stressful.

Age, account safety and further support

Gambling is only for people who meet the applicable minimum age requirement. Do not allow anyone under the required age to access, use or play through your account. Keep your login credentials secure, use suitable device controls where available and do not share access with children or other people. If you believe a person under the required age has used your account, stop gambling and contact the available support channel promptly.

Responsible gambling information is general in nature and is not a substitute for financial, medical, psychological or legal advice. Independent support services can provide confidential guidance about gambling, money concerns, relationships and emotional wellbeing. In Australia, support may be available through national, state or territory services, community organisations and qualified health professionals. Choose a service that is suitable for your circumstances and location.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a serious mental health crisis, contact emergency services or an urgent health service in your area. If financial problems are involved, consider speaking with a qualified financial counsellor before taking on further debt or trying to recover losses through gambling.

If you have questions about responsible gambling features, account restrictions or self-exclusion, use the support options available through Gw Casino. We can provide information about the controls and processes available on the platform. We cannot guarantee winnings, recover gambling losses or provide personal financial advice. The most important step is to act early and ask for help when gambling no longer feels manageable.